Terms Of Service

EverChic: A Beauty Company - Terms of Service

The following policies outline the terms for custom services at EverChic: A Beauty Company. This document formalizes the agreement between you, our customer, and EverChic, and will be retained for record-keeping. A copy can be emailed to you upon request.

Allergies:
It is your responsibility to inform EverChic of any product allergies. We are not liable for any allergic reactions.

Wig Services (Custom Services):
EverChic offers a range of wig services, including Wig Maintenance, You Provide the Hair Service, Lace Replacement, and Wig Revamp. These options are ideal for restoring an old wig or crafting a custom luxury wig with your supplied hair. While we strive to achieve your desired style and look, exact matches to reference photos are not guaranteed. Results depend on the quality of hair and lace provided.

What We Don’t Accept:

  • Clumped or tangled, unsanitary hair and wigs.

Shipping, Returns, and Processing:

  • Processing time is up to 15 business days after package receipt; add 5 days for custom colors.
  • Weekends and holidays are not included in processing time.
  • Tracking information is emailed once your package departs our facilities.
  • We are not responsible for lost, stolen, or damaged packages once in the hands of the shipping provider.
  • Billing and shipping addresses must match.

Ready to Ship Wigs:

  • Available on a first-come, first-served basis and ship within 1–3 business days.
  • These pre-styled wigs are sold as is, without options for customization.

Custom Wigs:

  • Custom wigs are fully customizable (style, length, color, cap type, etc.). Knots are bleached, hairlines are customized, and baby hairs and parting are optional.
  • Allow 15–25 business days plus shipping. Add 5 extra days for custom colors.
  • We are not liable for incorrect fit due to inaccurate measurements.

Braided & Faux Loc Wigs:

  • Handcrafted, not machine-made, with a processing time of 25 business days.
  • Closure and frontal braided wigs are crafted on mesh dome caps, which may feel heavier.
  • Ready-to-Ship Braided & Faux Loc wigs are sold as is and ship within 1–3 business days.

Lost/Stolen Packages:

  • EverChic is not responsible for lost or stolen packages. All shipments include tracking and signature confirmation. You may arrange for package holding at your local facility if unavailable on the delivery date.

Cancellation Policy:

  • Cancellations are not generally accepted due to processing timelines. However, if extenuating circumstances arise, contact us within 24 hours at info@shopeverchic.com. If granted, a partial refund of 50% will be issued.