Shipping/Returns

*Shipping Policy*

Wig Services:
Processing time for wig services is up to 15 business days after package receipt. For custom-colored units, please allow an additional 5 business days for processing.
Once your order has shipped, you will receive a tracking number, and your package will arrive within 1-3 business days via UPS.

Ready-to-Ship Wigs:
Ready-to-Ship wigs will be dispatched within 1-3 business days. Once shipped, you will receive a tracking number, and delivery will take 1-3 business days via UPS.

Custom Glueless Wigs:
Processing time for Custom Glueless Wigs is up to 25 business days. After shipping, a tracking number will be provided, and delivery will occur within 1-3 business days via UPS.

Important Information:

  • Signature Confirmation is required for all orders to ensure secure delivery.
  • Once a package is handed over to UPS EverChic is not responsible for delays, loss, or non-delivery. For assistance, please contact UPS at 1(800) 742-5877.
  • Your billing and shipping addresses must match for your order to be processed.

Lost or Stolen Packages:
EverChic is not liable for lost or stolen packages. All shipments include tracking and signature confirmation. If you are unavailable at the time of delivery, you may request package holding at your local UPS facility.

*Returns, Cancellations & Refund Policy*

At EverChic, every wig is carefully prepared with your order and requested specifications in mind. Because many of our wigs are made-to-order and require hair sourcing, customization, construction, and styling, we begin processing orders shortly after they are placed.

We want you to love your EverChic experience while also being transparent about what happens if you change your mind or are not completely satisfied with your order.

-ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase for a full refund, provided production or hair sourcing has not already begun.

After the 24-hour cancellation window, your order may have already entered production and/or hair may have been purchased specifically for your order.

Cancellations requested after 24 hours may be eligible for a refund less a 10–20% restocking/processing fee when hair has been purchased for the order.

The applicable fee will depend on how far the order has progressed:

  • 10% fee: Hair has been purchased but has not yet been customized or altered.

  • 20% fee: Hair has been purchased and has been cut, colored, washed, constructed, styled, or otherwise customized specifically for your order.

Once an order has shipped, it can no longer be canceled and must follow the return guidelines below.

-RETURNS & STYLE DISSATISFACTION

We take pride in the work that goes into every EverChic unit. Before your order ships, we inspect the finished wig to ensure that it has been constructed, styled, and completed according to the specifications of your order.

We understand that sometimes the finished look may not be exactly what you envisioned once you see it in person.

If you are not satisfied with the styling, curl pattern, shape, or overall finished look, please contact us within 3 days of delivery before wearing or altering the unit.

We may request photos or videos from multiple angles so we can understand what you are seeing and determine the best resolution.

 EverChic will offer a reasonable adjustment or restyling to address the concern. If the requested change is within the original scope of the order, we will work with you to correct it.

-RETURN REQUIREMENTS

Returned wigs must:

  • Be returned within the approved return period.

  • Be unworn or only minimally tried on.

  • Not have been cut, colored, bleached, glued, taped, altered, washed, or otherwise modified by the customer.

  • Not have excessive shedding, tangling, odor, makeup, product buildup, or other signs of wear.

  • Include all original packaging and accessories when applicable.

Any unit that has been altered, worn beyond a reasonable try-on, or otherwise damaged may not qualify for a refund.

Customers are responsible for return shipping unless the return is due to an error or confirmed defect on the part of EverChic.

Returns must be approved by EverChic before being shipped back. Unauthorized returns may be refused.

Returns requested may be eligible for a refund less a 10–20% restocking/processing fee when hair has been purchased for the order.

The applicable fee will depend on how far the order has progressed:

  • 10% fee: Hair has been purchased but has not yet been customized or altered.

  • 20% fee: Hair has been purchased and has been cut, colored, washed, constructed, styled, or otherwise customized specifically for your order.

-REFUNDS

Once the returned unit has been received and inspected, EverChic will determine the eligible refund amount.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after the returned unit has been received and inspected. Your financial institution may require additional time for the funds to appear.

-CUSTOM & MADE-TO-ORDER ORDERS

Custom wigs are created specifically for the customer and may involve hair purchases, measurements, lace selection, color, construction, cutting, and styling.

Because of the individualized nature of these orders, custom wigs are not eligible for a full refund after production has begun.

If a return is approved, applicable restocking, processing, hair, and customization costs may be deducted from the refund.

The applicable fee will depend on how far the order has progressed:

  • 10% fee: Hair has been purchased but has not yet been customized or altered.

  • 20% fee: Hair has been purchased and has been cut, colored, washed, constructed, styled, or otherwise customized specifically for your order.

By placing a custom or made-to-order order, you acknowledge that production may begin shortly after purchase and agree to the terms of this policy.

-OUR COMMITMENT

Our goal is never to make you keep a unit you genuinely cannot use.

If something does not look or feel right, please contact us before altering the wig. We will review the situation and work with you to determine the most appropriate resolution.

Every order represents materials, time, labor, and customization specifically committed to you. Our return policy allows us to take care of our customers while also protecting the work and resources that go into creating each EverChic unit.